LeoVegas Privacy Policy – How Your Information Is Kept Safe

1What Data We Collect

Certain information is collected when you create an account and use leovegas services. Without it, we cannot provide a secure experience — but you have every right to know exactly what is being collected.

Information you provide at registration:

• Full name, date of birth, and nationality
• Mobile number & email address
• Current address (including division and district)
• Preferred username and password

What is requested during KYC verification:

• Scanned copy of National ID (NID) or passport
• A recent utility bill or bank statement (for address verification)
• Selfie or Video Verification (When Required)

Automatically collected while using the platform:

• Device type, operating system, and browser information
• IP address & approximate location
• Gaming & Betting History, Transaction Records
• Log of time spent and activity on the platform
• Cookies & tracking tokens (see the Cookies section for details)

2How Your Data Is Used

Leovegas uses your data only for specific, defined purposes. It is never used for anything beyond that.

Leovegas never shares your information with third parties for marketing or advertising purposes. If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.

3Third Parties & Data Sharing

Leovegas does not sell your data. However, limited information may be shared with trusted third parties where necessary to operate our services.

• Payment Processor: bKash, Nagad, or your bank — only the information needed to complete a transaction is shared. They are not permitted to use your payment details for their own purposes.
• Identity Verification Services: We work with licensed verification agencies for the KYC process. These agencies are contractually bound to keep all data confidential.
• Game Providers: Providers such as Evolution Gaming and Pragmatic Play receive limited session data solely to run the games. No personally identifiable information is shared with them.
• Law Enforcement Agency: Information may be disclosed in response to a valid court order or lawful government request. leovegas is legally obligated to comply in such cases.
• Anti-Money Laundering Authority: Reporting suspicious transactions to regulatory authorities to prevent money laundering is a legal obligation.

Before sharing data with any third party, their privacy practices and data protection standards are thoroughly vetted. leovegas works only with trusted, licensed partners.

4Data Security Measures

Leovegas uses industry-leading security technology to protect your data. Because cyber threats evolve daily, our security measures are continuously updated to stay ahead.

• SSL/TLS Encryption: Every action you take on the platform is protected by 256-bit SSL encryption — the same standard used by banks and government websites.
• Database Encryption: Stored data is also kept in encrypted form, so even direct server access cannot render it readable.
• Two-Factor Authentication (2FA): You can enable 2FA on your account, making unauthorized access virtually impossible.
• Firewall & Intrusion Detection: Servers are monitored 24/7. Any unusual activity is detected and blocked immediately.
• Regular Security Audits: Independent cybersecurity experts regularly audit leovegas systems to identify and address vulnerabilities.
• Staff Access Controls: leovegas staff can only access data relevant to their specific role. No employee has visibility into passwords or full identity details.

5Cookie Policy

Leovegas uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on the platform.

• Essential Cookies: Used to maintain login sessions, store security tokens, and remember language preferences. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences — such as favourite games or display settings — saving you time on future logins.
• Analytics Cookies: Data on which pages are most visited and where issues arise is collected to improve our services. This data is analysed without any personally identifying information.
• Marketing Cookies: Used solely to personalise leovegas's own promotional messages. Your data is never shared with third-party advertising networks.

Cookies can be disabled through your browser settings. However, turning off essential cookies may prevent login and certain core features from working properly.

6Your Data Rights

Leovegas believes you should have control over your own data. That's why the following rights are available to all users.

To exercise any of your rights, contact our support team. leovegas is required to respond within 30 days.

7Data Retention Period

Leovegas does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.

• Active Account: All data is retained for as long as your account remains active.
• After Account Closure: Financial transaction records are typically retained for 5–7 years, as required under anti-money laundering laws.
• KYC Documents: Retained for a minimum of 5 years after account closure.
• Communication Logs: Support chat and email records are retained for 2 years.
• Marketing Information: If consent is withdrawn or an account is closed, the relevant data is deleted immediately.

8Protection of Minors' Data

Leovegas services are intended exclusively for users aged 18 and above. We do not collect data from anyone under 18, and any such data discovered is deleted immediately.

If a minor has accidentally created an account, or a parent discovers one, please contact leovegas support immediately. The account will be closed and all associated data will be deleted.

9Changes to the Privacy Policy

Leovegas may update this Privacy Policy from time to time, in response to service changes, new legal requirements, or user feedback.

• For any significant changes, you will be notified in advance via your registered mobile number or email.
• For minor updates, only the "Last Updated" date on this page will be changed.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

10Contact – For Privacy-Related Enquiries

If you have any questions about our Privacy Policy or wish to exercise your data rights, please contact leovegas using the details below.