LeoVegas Terms & Conditions – A Complete Guide to Using the Platform

1General Terms & Conditions

Leovegas Baji is an internationally licensed online gaming and Sports Betting platform. All users must carefully read the following general terms before using the service.

• Leovegas services are available to individuals aged 18 and above only. Accounts that fail age verification will be closed.
• Each user may hold only one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any balance may be forfeited.
• These terms may be updated at any time. Users will be notified via their registered email or mobile number. Continued use of the platform following any changes will be considered acceptance of the updated terms.
• Leovegas operates in good faith. If any user is found to be involved in fraud, cheating, or misconduct, leovegas reserves the right to suspend their account immediately.
• This platform is not intended for residents of countries where online gaming is prohibited by law. It is each user's own responsibility to be aware of and comply with the laws of their country.

2Account Registration & Verification

Opening an account with leovegas is straightforward, but there are certain mandatory requirements — failure to meet them may result in the account being deactivated.

• All information provided at registration — including your name, date of birth, mobile number, and email — must be accurate and truthful. Providing false details may result in your account being closed at any time.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification. Failure to submit this within the specified timeframe may result in withdrawal restrictions.
• Your account password must be kept strictly confidential. Sharing account access with any third party is not permitted. If you suspect unauthorized access to your account, notify leovegas immediately.
• If multiple accounts are found on the same device, IP address, or payment method, all accounts may be suspended.
• To change the mobile number or email address registered to your account, identity verification through the support team is required.

3Deposits & Withdrawals

Depositing and withdrawing on leovegas is quick and straightforward, though certain rules must be followed.

• The minimum deposit amount is ৳100. The maximum deposit limit depends on your account verification level and payment method.
• Deposited funds may only be used for gaming or betting on leovegas. Use for any unlawful activity is strictly prohibited.
• The minimum withdrawal amount is ৳500. The withdrawal method must match the one used for the original deposit, in compliance with anti-money laundering requirements.
• Large withdrawals may be delayed until KYC verification is complete.
• Withdrawal requests are typically processed within 1–24 hours. During bank holidays or in exceptional circumstances, processing may take slightly longer.
• Winnings from bonuses must meet the applicable wagering requirements before a withdrawal can be made. These requirements are clearly stated in the bonus offer.

4Bonus & Promotion Terms

Leovegas regularly offers a variety of bonuses and promotions. It's important to understand the applicable terms before taking advantage of any offer.

• Every bonus offer comes with a specific wagering requirement. In most cases, the bonus amount must be wagered 20–40 times before a withdrawal can be made.
• Claiming the welcome bonus more than once from the same person, household, address, or device is strictly prohibited.
• Certain games may have restrictions on bets placed using bonus funds. Each offer clearly states any such limitations.
• Bonuses are typically valid for 30 days. If wagering requirements are not met within the specified period, the bonus and any associated winnings will be forfeited.
• Leovegas reserves the right to modify or cancel any bonus offer at any time. Prior notice will be given for changes to ongoing offers.
• Cashback bonuses apply only to losses from real-money play — losses from bonus funds do not qualify for cashback.

5Betting Rules

Before placing a bet on leovegas Sports Betting, please familiarise yourself with the following.

• Once a bet is confirmed, it generally cannot be cancelled. However, where a cash out option is available, partial or full cash out may be possible under specific conditions.
• If an event is abandoned or postponed, stakes are generally refunded. Different rules may apply if a match is suspended after its scheduled start time.
• Leovegas reserves the right to void bets placed at clearly erroneous odds. In such cases, the original stake will be refunded.
• If a selection in an accumulator bet is voided, it is counted as odds of 1.00 and the remaining selections continue to apply as normal.
• Placing bets using match-fixing or insider information is strictly prohibited. Any such suspicion will result in the account being placed under investigation.

6Casino & Gaming Rules

Specific rules apply when participating in leovegas's casino and other games.

• The outcome of all casino games is determined by a certified Random Number Generator (RNG), ensuring no manipulation or rigging is possible.
• If a game is interrupted due to a technical issue (such as a lost connection or server error), leovegas will resolve the matter based on system logs. In most cases, the bet amount will be refunded.
• In Live Casino games, the dealer's decision is final. Disputes are resolved through video footage review.
• Leovegas reserves the right to void any winnings resulting from a software error in a game.
• The RTP (Return to Player) for every game is publicly available and verified through third-party audits.

7Responsible Gaming

Leovegas believes gaming should be a source of entertainment. That's why responsible gaming isn't just a section for us — it's at the heart of everything we do.

• Users can set daily, weekly, or monthly deposit limits at any time. Limit reductions take effect immediately; increases require a 7-day waiting period.
• Self-exclusion is available, allowing users to close their account voluntarily for a period of 6 months to 5 years.
• During a cooling-off period, your account can be temporarily paused for anywhere between 24 hours and 30 days.
• If you feel your gaming habits are becoming a problem, the leovegas support team is ready to help — no questions asked.

8Privacy & Data Protection

Leovegas takes the privacy and protection of its users' personal data seriously. To learn more, please read our Privacy Policy Read.

• Personal information provided at registration will only be used for service delivery, identity verification, and legal compliance purposes.
• Leovegas does not sell user data to third parties. However, relevant information may be disclosed in response to lawful requests from law enforcement authorities.
• All transactions and personal data are protected with 256-bit SSL encryption.
• Cookies are used to improve service quality. Users may disable cookies through their browser settings, though this may limit certain features.

9Account Closure & Suspension

• Users may close their account at any time. Any remaining balance must be withdrawn before closure.
• Leovegas may immediately suspend or close an account in any of the following cases: providing false information, holding multiple accounts, fraud, bonus abuse, being under 18 years of age, or suspected money laundering.
• In urgent circumstances, an account may be suspended without prior notice. If the user is found to be in the clear following an investigation, the account will be reinstated.
• If an account is closed due to fraud or a policy violation, the remaining balance may be forfeited.

10Terms Amendments & Dispute Resolution

• Leovegas may update these terms and conditions, in part or in full, at any time. For significant changes, 7 days' notice will be provided.
• If a dispute arises, contact the leovegas support team first. Most issues are resolved within 48 hours.
• If the matter cannot be resolved through support, you have the option to escalate your complaint to the relevant regulatory authority.
• In the event of a dispute over the interpretation of these terms, the decision of leovegas's primary regulatory authority shall be final.